KYC POLICY


BY ACCESSING THE SITE, REGISTERING FOR OR USING THE NIARAMARKETS SERVICE DESCRIBED BELOW, YOU (ON BEHALF OF YOURSELF OR THE BUSINESS YOU REPRESENT) AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT (INCLUDING ALL POLICIES), EACH AS MAY BE MODIFIED FROM TIME TO TIME. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT USE OR ACCESS THE SERVICE

This User Agreement (the "Agreement") is between the applicant (if registering as an individual) or the business employing the applicant (if registering as a business) ("you" and "your") and Nairamarkets.com("Nairamarkets ", "we", "us", "our"). The Agreement applies to your use of our services currently branded as " Nairamarkets " ("Nairamarkets Service" or the "Service"). Our Service enables users with Personal Accounts (described in Section 2.1.1 below) to login on the websites of users with Seller Accounts (as defined in Section 2.1.2 below) using their Credentials (as defined in Section 1.4 below) and sell products or services and make payments to users with Seller Accounts using internet or mobile-based services and applications (an "Application") and enables users with Seller Accounts to provide login facility to their website to the users with Personal Accounts and to sell products and receive payments from such users with Personal Accounts. This Agreement applies to your use of the Service whether you sell, buy, make or receive payments or access the Service using an Application operated by a third party or one owned or controlled by us or any entity, domiciled in Nigeria, in which Nairamarkets or its group companies have directly or indirectly, certain economic interest (an "Affiliate"), including our primary site at nairamarkets.com, which will be available at launch (the "Site") and the Seller Central site ("Seller Central"), or using any service, website or application operated by a third party.

This Agreement explains our and your respective legal rights and obligations concerning all aspects of our relationship, including without limitation account restrictions, your consent to receive electronic notices and dispute resolution. This Agreement incorporates and you hereby accept and agree to the applicable policies, notices, procedures, notices, specifications, FAQs, guides and guidelines that are provided or made available to you, appear on the Sites or are referenced in this Agreement and which we may modify from time to time (collectively, the "Policies"). In the event of any conflicts between the Policies and the terms in this introduction and Section 1 to 33 below, the Policies will prevail.

1. Registration and Our Role
1.1 Eligibility. To use the Service, you must register for either a "Personal Account" or "Seller Account" as described in more detail in Sections 1.2 and 2.1 below (each an "Account" and references to Account shall be construed either as Personal Account or Seller Account or both, as the context may require) by providing complete and accurate registration information and if you are an individual, be at least 18 years old, and (b) your business, trade or profession must be established in NIgeria. If you do not meet our eligibility requirements, you may not be able to maintain an Account with us or your use of the Service will be limited. We treat all activities under an Account to be those of the registered user. You must only use the Service to transact on your own Account and not on behalf of any other person or entity. You must update registration information promptly upon any change so that it is at all times be complete and accurate. We reserve the right to refuse to provide or discontinue the Service to any person or entity at any time for any reason.
1.2 Creating Accounts.
Your Account is linked to your Nairamarkets and Innstapay Account. To create a new Account, you must either (a) register using your existing Nairamarkets Account, or (b) complete the registration process for new users by entering all of the required information. If you register using your Nairamarkets Account, the information in your Nairamarkets Account will be used to complete the registration information for your Account. You may be required to provide additional information based on your account type or the service that you want to use with your Account. If you do not have an existing Nairamarkets Account at the time you register with the Service, a new Innstapay Account will be automatically and concurrently established in your name with the same e-mail address/phone number and password you provide to us. For purposes of this Agreement, a " Nairamarkets Account" is either (a) any customer account that you have established for purchasing products and/ or services, or (b) a seller account that you have established for selling your products and/ or services through a website owned or controlled by nairamarkets.com, or any Affiliate, or operated by Nairamarkets.com, or its Affiliates (the " Nairamarkets Network Sites"), and any successor or replacement websites.
1.3 Verification.
We may require you to provide additional information to verify your identity as a condition of providing the Service to you or before we permit you to make usage of our Services through your Account. We may make, directly or through any third party, any inquiries we consider necessary to validate information that you provide to us, including without limitation checking commercial databases or credit reports. You authorize us to obtain one or more of your credit reports, from time to time, to establish, update, or renew your Account with us or in the event of a dispute relating to this Agreement and activity under your Account. While we will take steps to verify the identity of our users, we cannot and do not guarantee any user identity. You are solely responsible for taking appropriate steps to verify the identity of other users of the Service with whom you transact business.
1.4 Your E-mail Address/Phone Number.
Your email address/phone number and a password that you select will be used to access our Site and for communications with you (as further described in Section 9). You also may be prompted to answer several security questions or select other issued security access keys or credentials that may be used to enable access to the Service and authorize transactions. Your password and access keys are your "Credentials". You are responsible for maintaining the secrecy and security of your Credentials and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Account or password. You should take all necessary steps to ensure that the password is kept confidential and secure. You should not disclose your Credentials to any third party (other than third parties authorized by you to use your Account). If any of your Credentials is compromised, you must notify us immediately by using our Contact Us form so that we can suspend use of your Account with our Service in order to avoid unauthorized transactions. You must also notify us through Contact Us if you wish to request us to unblock your Account. You will not be financially responsible for any use of your Account by an unauthorized person due to the loss or compromise of your Credentials occurring after you properly notify us (as described in Section 2.3.1) of the loss or compromise, unless you act fraudulently.
1.5 Our Role
Nairamarkets.com and Innstapay.com has its registered office at 35 Moloney Street, Obalende, Lagos Island, Lagos State, Nigeria. Except for our limited role in displaying products and services and processing payments that you authorize or initiate, we are not involved in any underlying sales transaction between the buyer and the seller. The availability of payment methods to buyer may vary depending on the website you make purchases on. In this limited capacity, we are neither the buyer nor the seller of the products or services the seller offers for sale and are not a party to the sales contract. Subject to Section 5, we will not mediate disputes between buyers and the seller or enforce or execute the performance of any sales contract. The seller is the seller of record for all sales via the Service. A buyer’s obligation to pay for a product purchased via the Service is satisfied when the buyer properly pays us in full for that product via the Service. We are not a fiduciary or trustee of either the buyer or the seller. We do not guarantee payment by or on behalf of any buyer. We do not accept deposits or issue credit. We may use the services of one or more third parties, Affiliates, processors, and/or financial institutions to provide the Service and process transactions (each a "Processor").

2. Your Account 2.1 Types of Accounts 2.1.1 Personal Account. Your Personal Accounts permits you to access the information in your Nairamarkets Account and to login on websites of users with Seller Accounts and make purchases on such websites where Innstapay Service is accepted. You may use certain features of the Service by completing your registration on the Site. Some features may be limited based on where you are located and what we know about you. You agree to provide any information that we may require or that may be required by law or our financial institutions to provide the Service. 2.1.2 Seller Account. Seller Accounts may be accessed through Seller Central. Seller Account is only for sale of products and/or services, as applicable, in connection with the Services. To have a Seller Account, you must be undertaking such sale in the course of your own business, trade or profession and not for domestic or household purposes or as a consumer. 2.2 Account History. When a payment is authorized to or from an Account, we will update your account activity on the Site and provide you a transaction confirmation. The confirmation will serve as your receipt. You may receive a separate receipt from a seller. You should print or otherwise store a copy of these for your records. Summaries of your Account activity, including monthly statements, are available in the "Your Account" area of our Site. Except as required by law, you are solely responsible for (a) compiling and retaining permanent records of all transactions and other data associated with your Account and your use of the Service, and (b) reconciling all payment activity to and from your Account and all other transactional information that is associated with your Account. Upon the termination of this Agreement for any reason, neither we nor our Affiliates will have any obligation to you to store, retain, report, or otherwise provide any copies of, or access to, any records, documentation or other information in connection with the Site, your Account, the Service or any transactions submitted by you through the Service.

2.3 Unauthorized Account Activity. 2.3.1 General. Subject to the limitations in this Agreement, in the event that you timely notify us that an unauthorized or erroneous transaction has been made from your Account using Innstapay Balance, we will immediately investigate your Account usage and issue a refund of the Innstapay Balance if we find that your Account has been compromised and, where applicable, take any other action necessary to restore your Account to the state it would have been in had the unauthorized transaction not taken place. We are not responsible for any unauthorized transaction done from your Account through cards/Bank Accounts and request you to directly contact your Card issuer/Bank for any assistance. To be eligible for a refund, you must notify us without undue delay on becoming aware of any unauthorized or incorrectly executed transactions from your Account and, in no event later than 7 (Seven) days (in respect of a transaction relating to physical products) or 2 (two) days (in respect of a transaction relating to digital products) after the transaction date, unless we failed to make available in accordance with Section 2.2 the information related to that transaction.

2.3.2 Your Responsibility. You are responsible for all losses relating to an unauthorized transaction from your Account if you have acted fraudulently or failed, either intentionally or through gross negligence, to use your Account in accordance with the terms of this Agreement, to protect your Credentials, or to notify us of the unauthorized transaction as required in Section 2.3.1.

3. Your Payment Transactions
3.1 Value dates. We will execute a valid payment order sent by you through your Account and credit the bank account of the seller you are sending your payment as per the timeline defined by regulations from time to time.
3.2 Account Limits. Your use of the Service may be subject to account limits, including sending, receiving, and withdrawing limits. These limits are determined based on performance and risk factors, including without limitation our assessment of the risk associated with your Account, a seller’s or buyer’s location, the registration information you provide and our ability to verify it, and the requirements of applicable law. Notwithstanding any account limits, we may delay or reject a transaction from any buyer or otherwise suspend an Account if we suspect the transaction or an Account is being used without authorization, fraudulently, suspiciously or is otherwise unusual based on prior transaction activity and application of our internal fraud controls.
3.3 Acceptable Use. You will at all times adhere to all applicable laws, rules, and regulations applicable to your use of the Service, including without limitation our Acceptable Use Policy posted on the Site. Without limiting the foregoing, you may not act as a payment service provider, intermediary, aggregator or otherwise resell the Service on behalf of any third party, including without limitation the processing and transmission of funds for any third party. We may inspect your Account for any reason, including without limitation to investigate any alleged violation of this Agreement or any third-party complaints.
3.4 Errors. In case of a transaction which remains non-executed or defectively executed by us, we will rectify the error, subject to the terms of this Agreement. In this case, we will refund you with the amount of the non-executed or defectively executed transaction without undue delay and take any other action necessary to restore the Account in the state in which it would have been had the defective transaction not taken place. We will make efforts to trace the transaction and will notify you of the outcome.

4. Making Payments by Buyer 4.1 General Functionality. Users with Personal Account may login on websites of sellers having a Seller Account and pay for products and services sold by such sellers having a Seller Account and using the Innstapay Service. Any time you send funds, you are doing so at your own risk.

4.2 Payment Methods. Generally, you may make payments using three types of payment methods: payments by a credit, debit, and other payment cards that we accept ("Card" or "Cards") or by electronically transferring money from a valid bank for the use with the Service ("Bank Accounts") or by using Innstapay Balance (as defined in Section 4.5 below). Such list of payment methods may be modified by us from time to time. Not all payment methods may be available to you and their availability to make payments for transactions may vary. We may restrict the available payment method to manage risk or based on the type of transaction. Sellers also may select not to accept certain payment types. You may be required to verify that you control the Cards or Bank Accounts that you register prior to using them for transactions or to obtain additional payment privileges.

4.3 Cards. If you use your Card to make payments for transactions that do not involve the sale of products or services, you may be charged a cash advance or other fee directly by your Card issuer. We are not responsible for these fees.

4.4 Bank Accounts. Funds transfers from your Bank Account usually take one to two business days to complete. You may be charged a return fee for any direct debit transfer request that is rejected by the holding financial institution for any reason (a "Return Fee"), including without limitation rejections caused by insufficient funds in your Bank Account, closure of your Bank Account, or if the Bank Account number or other information you provided is incorrect. Applicable Return Fees may vary based on the jurisdiction in which you are located. Your location is determined by the address that is associated with your Personal Account. You authorize us to debit your Card or to make an electronic fund transfer from your Bank Account to collect such Return Fee. We do not accept cash, money orders, or wire transfers.

4.5 Innstapay Balance.
"Innstapay Balance" means the value in the semi-closed loop pre-paid stored value account/ instrument issued by us or issued by a third party as such an instrument co-branded with us, to enable customers to utilize such stored value account/ payment instrument to purchase goods and/ or services from merchants (who have a specific contract with us to accept such stored value account/ payment instrument).

You need to have non-zero balance in your Innstapay Balance account to use this payment method. You can use Innstapay Balance in conjunction with other payment methods like credit/debit cards or net banking to pay for a transaction. You will not be charged any additional fees for using Innstapay Balance to pay for a transaction. Using Innstapay balance does not require an additional password protection. Since anyone who is able to login into your Nairamarkets Account can see and use your Innstapay Balance, it is your responsibility to ensure that no unauthorized user obtains access to your Nairamarkets Account.

5. Nairamarkets Guarantee Policy
5.1 Buyer Responsibilities. If you are a buyer and you are unhappy with any products or services that you have purchased using our Service (including products or services that you have purchased from merchants with Seller Accounts), you should contact the seller directly first. If you are unable to resolve the matter with the seller, you may use the ‘Nairamarkets guarantee Policy' to file a complaint against the seller. The resolution of any such claims will be subject to the terms and conditions of the Nairamarkets Guarantee Policy. If your dispute involves the sale of physical or digital products, you may submit a claim under our Nairamarkets Guarantee Policy. If a dispute arises between you (as a buyer) and the seller, you release us (and our agents and employees) from any and all claims, demands, and damages (actual and consequential) in any way connected with the dispute and the transaction.

5.2 Seller Responsibilities.
If you are a seller, you agree to cooperate with us to resolve complaints submitted through our Nairamarkets Guarantee Policy. The Program provides a complaint process to buyers in the event that you fail to deliver any products or services as promised. You will respond to our inquiries and deliver to us any information reasonably requested by us regarding any disputed sales transactions within 3 (three) business days of our request (if the inquiry relates to sale of digital products/services) or 7 (seven) business days of our request (if the inquiry relates to sale of physical goods). If a buyer files a complaint, we may place the disputed amount on hold and you will not be able to redeem the amount until the complaint is resolved.

6. Implementation
6.1 Technical Specifications. You will comply with any technical and operational specifications provided or made available by us with respect to the Service (the "Specifications"). We reserve the right to update or modify the Specifications at any time. Prior to making your website or service generally available for commercial use with our Service, you will test your site or service to ensure that it operates properly with the Specifications. You will correct any material errors, defects or other non-compliance of which you become aware, including from review and test results provided by us.

6.2 Updates. We may make modifications, updates or upgrades to Service, the Nairamarkets Materials (described in Section 15), or Specifications. In such event, you will test and, if necessary, modify your web site or service to ensure that it continues to operate properly with the then current version of our Service.

7. Term and Termination 7.1 Term. This Agreement commences on the earlier of the date that you use the Service to login on the website of a user with a Seller Account or make a purchase using the Service or register for an Account with us on the Site, as may be applicable to you. The Agreement will continue unless and until terminated in accordance with the provisions of this Section 7.

7.2 Termination by You. Unless otherwise agreed in writing by you, you may terminate this Agreement at any time by contacting customer service and closing your Account. Upon closure of your Account, any pending transactions will be cancelled. If an investigation is pending at the time you close your Account, we may hold money as permissible in terms of applicable law. If you are later determined to be entitled to some or all of the money in dispute, we will remit the corresponding funds to your bank account registered with us.

7.3 Suspension or Termination by Us. Except as otherwise agreed in writing, we may terminate the Service and this Agreement, for any reason at any time without written notice to you. Without limiting the foregoing, we may suspend the Service and block access to your Account if (a) you have violated the terms of this Agreement, (b) we determine that you pose an unacceptable credit or fraud risk to us, (c) you provide or have provided false, incomplete, inaccurate, or misleading information (including without limitation any registration information) or otherwise engage in fraudulent or illegal conduct, (d) we have security concerns regarding your Seller Account, including your Credentials, or (e) we suspect unauthorized or fraudulent use of Your Account or any payment information in your Account. In such cases we will inform you of the suspension of your Account and the reasons for it, where possible, before the suspension and at the latest immediately thereafter, unless we determine giving such information would compromise security concerns or is prohibited by applicable law. We will reactivate your Account or Credentials, or replace it or them, as applicable, once we have resolved the reasons for suspension. You must notify us via e-mail to [email protected] if you wish to request us to reactivate your Account.

7.4 Effect of Termination. We will not be liable to you for compensation, reimbursement, or damages of any kind, direct or indirect, including damages on account of the loss of prospective profits, anticipated sales, goodwill, or on account of expenditures, investments, or commitments in connection with your use of the Service, or in connection with any termination or suspension of the Service. Upon termination of this Agreement for any reason: (a) you will remain liable for all fees, charges and other payment obligations that have been incurred through the date of termination with respect to the Service; (b) all license or other rights granted to either party under this Agreement will immediately terminate; (c) you will return or destroy and cease use of all Nairamarkets Materials and Trademarks (described below); and (d) your access to the Site will be terminated. In addition to any payment obligations under this Agreement, the following sections of this Agreement survive and remain in effect in accordance with their terms upon the termination of this Agreement: 1.5, 7.4, 8, 9, 13, 21, 26 through 31 and 33.

8. Privacy
Please review our Privacy Notice, which also governs your visit to this Site to understand our practices. The personal information / data provided to us by you during the course of usage of the Site will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the Site.

9. Communications
When you visit this Site or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Site or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail or phone calls from us with respect to your order.

10. Access To The Site and Service
We will do our utmost to ensure that availability of the Site will be uninterrupted and that the Service transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the Site or your Account may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

11. Copyright, Authors' Rights and Database Rights
All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of nairamarkets.com, its Affiliates or its content suppliers and is protected by Nigerian and international copyright, authors' rights and database right laws. The compilation of all content on this Site is the exclusive property of nairamarkets.com and/or its Affiliates and is protected by Nigerian and international copyright, authors' rights and database right laws. All software used on this Site is the property of Nairamarkets, its Affiliates or its software suppliers and protected by Nigerian and international copyright and authors' right laws.

You may not systematically extract or re-utilise parts of the contents of the Site without Nairamarkets and/or its Affiliates' (as may be applicable) express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this Site, without Nairamarkets and/or its Affiliates' (as may be applicable) express written consent.

12. Trademarks
Please go through this link to see a non-exhaustive list of Nairamarkets trademarks. In addition, Nairamarkets designs, graphics, logos, page headers, button icons, scripts, service names and other marks indicated on our Site are trademarks (collectively, "Trademarks"), or trade dress of Nairamarkets in Nigeria and/or its sub